Privacy Policy

Introduction

Vriksh Software (“we,” “our,” or “us”) operates the Vriksh AI CRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management software and related services (collectively, the “Service”). Please read this privacy policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or purchase a subscription
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotional activities

This information may include your name, email address, phone number, company name, billing address, and payment information.

Business Data

Through your use of our CRM platform, you may input business data including but not limited to:

• Lead and customer contact information
• Property listings and details
• Communication logs and call records
• Notes, tasks, and follow-up activities
• Sales and transaction data

Automatically Collected Information

When you access our Service, we automatically collect certain information including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and feature interactions
• Access times and dates
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Develop new products, services, features, and functionality
• Analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Send marketing and promotional communications (with your consent)
• Power AI-driven features like lead scoring and insights

Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure hosted on trusted providers
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our Service
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, and safety of Vriksh Software, our users, or others

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at awesomevriksh@gmail.com.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, your data will be deleted within 90 days, except where retention is required by law.

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.